Question 1

How does the Excel auto-onboarding system work in Data Partner?

Accepted Answer

Distributors upload standard billing spreadsheets (.xlsx or .csv). Our backend ETL parser validates columns, creates verified retailer accounts, assigns initial inventory stock, maps credit limits, and initializes ledger balances in seconds without manual entry.

Question 2

Is retailer business and ledger data isolated and secure?

Accepted Answer

Yes. Data Partner enforces multi-tenant Role-Based Access Control (RBAC). Retailers only view their own inventory and ledgers. Distributors only manage their allocated territory. Passwords use cryptographic HMAC-SHA256 salting fully compliant with India's DPDP Act 2023.

Question 3

Can field officers (FOS) log store collections offline?

Accepted Answer

Yes. The official Data Partner Android app allows field officers to record retail store visits with verified GPS timestamps, log cash or UPI payment collections, and issue instant digital receipts even in zero-network areas with automatic cloud sync upon reconnection.

Question 4

What is the dispute window for ledger balances?

Accepted Answer

Under our standard commercial policy, retailers have a 7-day dispute window from voucher approval to flag any discrepancy via their dashboard. After 7 days, statements are digitally reconciled and archived into immutable audit ledgers.

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